return & refund policy

Last updated: August 28, 2026

We want you to love what you ordered. If something isn't right, here's how returns work at Claudia Emily Miami.

Full Returns for Size, Color & Fit

If the size, color, or fit isn't right, you can return eligible items for a full refund within 14 days of delivery. To be eligible, items must be unworn, unwashed, free of stains or odors, and in their original condition with any tags attached.

To start a return, email us at claudiaemilymiami@gmail.com with your order number and the item(s) you'd like to return. We'll reply with return instructions and the return address. Please do not send items back without contacting us first.

Refunds

Once we receive and inspect your return, we'll notify you by email. Approved refunds are issued in full to your original payment method within 10 business days. Please note it can take additional time for your bank or card issuer to post the refund. Original shipping charges are non-refundable.

Exchanges

Need a different size or color? The fastest way is to return the item you have and place a new order for the one you want once your return is accepted — or mention in your email that you'd prefer an exchange and we'll help you sort it.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a tracked shipping service, as we can't issue refunds for returns lost in transit.

Damaged, Defective, or Wrong Items

Please inspect your order when it arrives. If an item is damaged, misprinted, defective, or not what you ordered, email us within 7 days of delivery at claudiaemilymiami@gmail.com with your order number and a photo — we'll send a replacement or refund you in full at no cost to you, including shipping.